🎯
Lead Pipeline & Temperature
New → Contacted → Interested → Test Drive / Site Visit → Quotation → Booking → Retail → Delivered, plus optional Quote Sent and Negotiation stages — each business switches on the stages it actually uses. Auto-cools Hot → Warm → Cold after no-contact days, with per-business thresholds.
- Mandatory next follow-up date on every stage move
- Not-Interested with reason + one-tap re-open
- Bulk reassign + per-salesperson ownership
- Your words, not ours — rename “Vehicle” to Lift, Kit or Tractor and the whole app follows
🔥
Automatic Lead Scoring — Hot / Warm / Cold
Every active lead is scored in real time from how the customer and your team actually interact — no manual tagging. A transparent, rules-based engine ranks who is most likely to buy, so managers work the hottest leads first and nothing slips through.
- Reads outbound & inbound calls, talk-time, call recency & missed-call streak
- Funnel boost for Contacted → Interested → Quotation stages
- Booked / Lost leads auto-excluded; the list sorts hottest-first
📥
Unassigned Leads Inbox
Every public-form or walk-in lead lands in the inbox. Admins bulk-assign; DSEs self-claim from their branch. Backend enforces one active lead per mobile per dealer with cross-branch transfer prompts.
- DSE self-claim (only their own name in dropdown)
- Bulk-assign for admins & branch managers
- Dedup catches duplicate mobiles across the dealer
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Public Enquiry & Test-Drive Forms
Every branch gets its own QR-coded public URLs. Customers scan → fill the form → lead lands in Unassigned inbox pre-tagged with the branch. Searchable vehicle dropdown, hCaptcha, rate-limited, Fernet-encrypted.
- Branded QR codes with Saskey logo overlay
- Test-drive form captures license number for verification
- Mobile QR share popover on the DSE's profile
🚗
Test Drives with Photo Proof
Schedule from a lead or standalone. Mobile app captures start & end odometer + photos + optional fuel cost. Every drive links back to the lead's timeline.
- Before/after photos protect against damage disputes
- Driver auto-notified via push
- Status auto-jumps to "Test Drive Scheduled" on the lead
🧾
GST-Compliant Quotations
Ex-showroom → road tax → insurance → registration → accessories → auto CGST/SGST/IGST split by customer's state. Unique numbering (QTN/FY/00001), public share link for WhatsApp. Created on web or straight from the phone.
- Per-business price fields (which prices show, which are mandatory)
- Product photos and accessory / add-on lines with pictures and branch prices
- Company + brand logo, per-branch footer, your own terms & conditions
🏗️
Proposal Quotations for Lifts & Projects
For manufacturers who quote engineered products: a multi-page, letter-headed proposal with cover letter, technical specification, pictures, price with GST and terms — built from site details, not typed from scratch.
- Enter capacity and site details; size and spec auto-fill from your sizing chart
- Dropdowns show only the options valid for the chosen model
- Branch-wise price charts — “Get price” fills the line, missing prices are flagged
- Pick the cabin / door pictures that go in; the proposal never prints a blank price
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Bookings + Finance + Delivery
Booking with advance receipt · finance flow with DSA / bank / status tracking (Open → Submitted → Approved → Disbursed) · delivery handover modal captures chassis, engine, registration, insurance, customer feedback.
- Auto-numbered receipts & booking IDs
- Delivered bookings surface in the Deliveries page
- "Awaiting details" pill until chassis/engine are recorded
📍
Field Tracking + Telegram Reports
Start Day / End Day, visit check-ins and live GPS from the field team's phones. Managers see the Live map, route history and team reports; automated Telegram reports (daily / weekly / monthly) push branded map images to your group.
- Nearby leads within 10 km — filter Active / Not Interested / Lost
- GPS-pin leads and customers; Customer Map shows who is where
- Distance per day, configurable schedule + skip-Sundays
🧰
Field Service for Technicians
Technicians get their own day: start, travel, job, work log, close. Service managers see every technician on the map and every open field job in one queue.
- Field job cards with parts, labour and photos
- Technician day tracking, history and team view
- Optional Zoho Books invoice when the job closes
☎️
Click-to-Call Telephony
Airtel IQ click-to-call from the lead. Every call — outbound, inbound, missed — lands on the lead's timeline with duration, and feeds the Hot / Warm / Cold score automatically.
- Call logs per salesperson and per lead
- Inbound calls matched to the customer's open lead
- Call charges at actual cost
📣
Social Leads & Post Manager
Meta (Facebook & Instagram) lead ads flow straight into the CRM inbox, deduplicated like every other channel. Plan and schedule posts and WhatsApp broadcasts from the same place.
- Lead-ad enquiries tagged with the campaign
- Post scheduler across your pages
- Ready-made content toolkit
📊
Reports, Targets & Daily Lead Pulse
A morning Lead Pulse of what's overdue and what's moving, sales analytics by source, model and salesperson, monthly targets vs achievement, and an activity log of who did what.
- Overdue follow-ups called out per person
- Conversion by source, model and salesperson
- Field visit and pre-owned margin reports where those modules are on
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Roles, Scope & Multi-Tenant
Strict role hierarchy: Admin → Branch Manager → Sales Manager → Sales Executive / Field Executive / Telecaller, plus Service Executives for field service. Lead visibility scoped as company / branch / team / self — enforced on every SQL query.
- 30+ modules switched on per business — menus and app tabs show only what you bought
- User-level module grants & revokes
- Module access checked on the server, not just hidden on screen
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Native Mobile Apps
Android + iOS. Auto-log Call & WhatsApp taps. Offline check-in queue syncs when network returns. Morning Start Day prompt + End Day confirmation. Push notifications for new and due leads. In English, Tamil, Kannada, Malayalam and Hindi.
- QR share popover for public forms
- Quotations, job cards and GPS pins from the phone
- Over-the-air updates — fixes reach phones without a store wait
⚙️
Settings & Configuration
Everything an admin needs, self-serve: company and branch info, lead sources, public form URLs, Telegram reports, Zoho Books connection, quotation branding (logos, footers, terms, cover letter), price fields and user access.
- Per-business lead sources (Walk-in, Website, Instagram…)
- Email-based user activation + forgot password
- Bulk-send activation emails to unverified users
🛠️
LPG Retrofitment & Workshop Service
Switched on for the businesses that need them: LPG fitment job cards with parts + labour, before/after photos and payment routing; workshop service job cards and complaints with priority, QC and technician assignment.
- Fitment enquiry → inspection → job card → billing
- Kit inventory + compliance certifications
- Zoho Books invoices from job cards (optional)
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Pre-owned Vehicles + Zoho Sync
Full pre-owned lifecycle: procurement leads → stock → park & sale → paid stock → sale. Daily Zoho Books sync at 23:00 IST posts purchase bills, sales invoices, receipts & expenses with correct GL routing.
- Serialised item cards imported live from Zoho
- Encrypted Zoho credentials at rest (Fernet)
- Error email + Telegram success ping after sync
🪜
A lead ladder that only goes forward
Every stage move runs through one rule set, so the funnel can't be edited into a shape the business never had. A delivered sale can't be quietly re-booked, and a lost enquiry can't reappear mid-pipeline without someone re-opening it on purpose.
- Backwards moves refused with the reason, on web and mobile
- Forward skips stay legal — a walk-in cash sale is one step
- Re-open returns the lead to where it was, not back to New
- Terminal states leave only through an explicit re-open
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One customer, one lead — on every channel
The same rule guards walk-in entry, the QR forms, social lead ads and inbound calls. Numbers are matched on their last ten digits, so +91-, spacing and leading zeros all collide the way a person would expect them to.
- An active lead blocks — you're sent to the one already open
- A past buyer asks for a reason, then records it on the lead
- Existing-customer visit lists stay open for new enquiries
- Cross-branch duplicates offer a transfer instead of a copy
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Lead → Booking → Invoice → Delivery, in one move
Recording the invoice from the lead writes through to the booking and creates the delivery in the same transaction. No double entry, and no deal that shows as delivered on one screen and pending on another.
- Bookings are raised from a lead — never orphaned records
- Delivery needs a real date and a real booking behind it
- All-or-nothing save: an error means nothing changed
- Invoice number stays correctable after handover
📱
Handover captured where it happens
Chassis, engine, registration and insurance go in from the phone at the customer's side — not from a desk the following week, when the paperwork has moved on and nobody remembers which vehicle went out.
- Chassis and engine numbers unique across the whole dealership
- A repeated number is flagged as a clash, not silently saved
- Deliveries are "complete" only once the numbers are really in
- Over-the-air app updates — no store wait for a fix
🧾
Retail document reconciliation
Every retail customer against the documents they should have in Zoho Books — ex-showroom invoice, accessories, RTO, insurance, RSA, extended warranty. Configure which are mandatory; the grid shows the value of each and totals the columns.
- Invoices matched to document types by Zoho item, once
- Anything unmatched is classified by hand in two clicks
- Invoiced vs receipts per customer, with the balance
- Sign a customer off and they stop consuming API quota
🔄
Hero DMS Integration — Live
Saskey CRM now syncs with Hero Connect (DMS) through a one-click browser bookmark — no double entry between your CRM and the OEM portal. New DMS enquiries come into the CRM, CRM leads go to DMS, and follow-ups stay in step.
- Pull new DMS enquiries → matched to leads by mobile, or created with their Enquiry #
- Push CRM leads and follow-ups to DMS; fill “Today’s Follow Up” from the CRM
- Pull branch vehicle stock straight from DMS
- Branch-safe: each run is locked to the branch Hero Connect is logged in to
- Per-branch rules — which leads to push (Hot / Warm / Cold) and go-live date — plus a daily sync log you can download
🔌
Integration with Other OEM DMS
Running another brand? The same approach works with other OEM dealer portals — enquiries, follow-ups and stock flow between Saskey CRM and the manufacturer’s DMS, so your team works in one place.
- Built around your OEM’s screens and field values
- Vehicle, source and salesperson mapping set up once
- Talk to us about your brand’s DMS
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Billing Requests with Approval
Booking → approval → billing, without paper. The salesperson raises a billing request from the lead (the full booking form), an approver approves, sends it back for correction or rejects it, and the billing team enters the DMS invoice number — the lead completes itself.
- Printable booking form for the customer’s signature, with accessories checklist and finance scheme
- Pricing filled from the vehicle account; branch-wise request and file numbers
- Approvers can edit and approve in one tap; only the billing team marks “Billed in DMS”
- Push notifications at every step, on web and mobile
🏍️
Branch Vehicle Stock
Branch-wise stock from the DMS export or pulled automatically from DMS. Billing requests pick the chassis straight from stock, so only vehicles that are available, in good condition and on hand can be billed.
- Model × colour summary and ageing, on web and mobile
- A chassis on an open request can’t be picked twice
- Billed vehicles drop out of stock automatically
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Booking Payments — Zoho Payments
Collect booking amounts by payment link, UPI or card machine (POS) mapped to each branch. Receipts are issued and the booking is created automatically, and the customer can also book online from your branch’s self-booking page.
- Branch-wise accounts and POS devices
- Receipts on WhatsApp; settlement and refund tracking
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WhatsApp Business Inbox
Two-way WhatsApp conversations inside the CRM — every chat sits on the lead, on web and in the app. Multiple WhatsApp numbers, each available to the users you choose.
- Approved templates and free replies within the 24-hour window
- Delivery and read status on every message
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Activities, Tasks & Team Meetings
Calls, customer meetings, site visits and tasks with reminders, logged on the lead when done. Managers assign work and schedule team meetings with a meeting link — everyone invited gets the reminder and can add it to their phone calendar.
- Today / Upcoming / Overdue on the app, calendar views on web
- Reminder push at the time you choose